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Deliver and Accept Feedback Effectively

with Kristen Hadeed

About This Class

Want to make a change in your workplace and grow together? Well, we want to help! This class is great for teams looking to make sustainable improvements to communication methods and systems.

We’ve all been there. We know we need to have a conversation with a colleague about their performance or behavior, and we do everything in our power to avoid it. Giving and receiving feedback is like a muscle we need to train. We’ve all had a situation where a feedback conversation turns into a defensive one where one or both parties end up shutting down. Feedback conversations are hard, and yet, they’re often the most rewarding and important conversations we can have to help each other grow.

Together we will:

  • Give and receive feedback effectively, so that you can hold people accountable while still showing them care and support
  • Explore strategies for initiating, having, and following up on difficult conversations—whether virtual or in person
  • Confront the issues you’ve been avoiding by reframing the conversations you dread as opportunities to foster connection and trust

Kristen Hadeed believes that authentic, human leadership can change the world. At 19, with hardly any leadership experience, Kristen started a cleaning business called Student Maid. She never expected it to be her career; it was simply a way to earn money while she was in college. But before she graduated, her company received a contract to clean hundreds of apartments, and it changed her path forever.

Kristen hired 60 people to help her and, within days, 75% of the team had quit. That’s when Kristen’s obsession with learning how to be a leader began. Over the next 14 years, Kristen learned a lot by screwing up. But most importantly, she learned how to lead from her heart. Doing so helped her take Student Maid from a small cleaning company to a business known globally for its culture of belonging, its focus on people, and its purpose of building leaders.

Today, Kristen spends her time helping leaders, teams, and organizations around the world embrace their humanity. She’s worked with just about every industry with one purpose behind it all: to build a better world through courageous, compassionate leadership.

Kristen’s work has been featured in news outlets including PBS, FOX, Inc., NBC, TIME, and Forbes. Kristen’s book, Permission To Screw Up, has sold more than 37,000 copies worldwide. Her first TED Talk has more than three million views on YouTube.

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