Terms & Conditions of Sale
Effective Date: September 1, 2011
Updated Date: October 1, 2020
Terms and Conditions of Sale
(Applies to all purchases from the SimonSinek.com web store)
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
These terms and conditions (“Terms & Conditions of Sale”) apply to your purchase of products and services, including without limitation merchandise, access to our Hosted Content (defined below), Digital Content (defined below), and other products and services (“Product”) sold by Simon Sinek, Inc. (“SSI”, “we”, “our”, or “us”) from our online store with a homepage located at www.simonsinek.com (the “Site”) or from our affiliates Start With Why Digital LLC, Ignite Leadership LLC, Optimism Productions LLC and Optimism Press LLC (collectively, our “Affiliates”).
By placing your order for Product, you accept and are bound to these Terms & Conditions of Sale and any Product-specific rules or usage provisions specified on any Product detail page or in any link from a Product detail page (“Rules”). In addition, your use of the Site is subject to our Terms of Service (“Terms of Service”) available at https://simonsinek.com/terms-of-service. These Terms & Conditions of Sale shall apply only to your purchase through the Site. Any purchases you make of our products by any other means or method will be governed by a separate purchase agreement between you and SSI.
1. Eligibility. By placing an order, you represent and warrant that you have read these Terms & Conditions of Sale, are at least eighteen (18) years of age, and you agree to be bound by these Terms & Conditions of Sale. If you are not at least eighteen (18) years of age, or do not wish to be bound by these Terms & Conditions of Sale, you are not authorized to place an order.
2. Digital Content; Hosted Content.
a. The Site offers downloads of digitized versions of audio recordings, artwork, and information related to such recordings, and other content (individually and collectively, “Digital Content”). The Site also offers access to and use of certain online services via the Site, including without limitation, online courses and related course materials (“Hosted Content”), live online classes and one-on-one sessions (“Live Interactive Offerings”).
b. Limited License to Digital Content. Effective after our acceptance of your order for Digital Content and your payment of all associated fees, SSI grants you a non-exclusive, non-transferable, non-assignable, non-sublicensable, license to use the Digital Content you purchase solely for your personal, non-commercial use, subject to and in accordance with these Terms & Conditions of Sale, the Rules and the Terms of Service. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial use, subject to and in accordance with these Terms & Conditions of Sale, the Rules and the Terms of Service.
c. Limited License to Use Hosted Content. Effective after our acceptance of your order for Hosted Content and your payment of all associated fees, SSI grants you a non-exclusive, non-transferable, non-assignable license to use the Hosted Content you purchase solely for your personal, non-commercial use during the period of time set forth in the Rules for such Hosted Content (or, if no such period is set forth, ninety (90) days from the date of your purchase), subject to and in accordance with these Terms & Conditions of Sale, the Rules and the Terms of Service.
d. Restrictions. You represent, warrant, and agree that you will use the Hosted Content and Digital Content only for your personal, non-commercial use and not for any redistribution of the Hosted Content or Digital Content or other use restricted in these Terms & Conditions of Sale, the Rules or the Terms of Service. Except as set forth in Sections 2.b, you agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend modify, adapt, edit, or license or otherwise transfer or use the Digital Content or Hosted Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for the Digital Content or Hosted Content. You acknowledge that the Digital Content and Hosted Content each embodies the intellectual property of SSI and/or third parties and is protected by law. You agree not to infringe the rights of the Digital Content’s and Hosted Content’s owners and to comply with all applicable laws in your use of the Digital Content.
e. Unique Identifiers. Digital Content may include unique identifiers that are specific to you or your purchase (“Unique Identifiers”). You may not modify, reverse engineer, decompile or disassemble or otherwise tamper with the Unique Identifiers.
f. Reservation of Rights. Except for the rights explicitly granted to you in these Terms & Conditions of Sale, all right, title, and interest in the Digital Content and Hosted Content are reserved and retained by us, and our licensors. You do not acquire any ownership rights in the Digital Content as a result of downloading Digital Content, and you do not acquire any ownership rights in the Hosted Content as a result of accessing and using the Hosted Content.
a. Purchases. In the event you wish to purchase Product, you will be asked by us, or an authorized third party on our behalf, to supply certain information such as your full name, address and credit card and/or other billing information. You agree to provide us or such third party with accurate, complete and current information, and to comply with these Terms & Conditions of Sale. You shall be responsible for all charges made in your Product order as well any applicable taxes. We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per company, per address or per order. These restrictions may include orders placed by the same customer, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
b. Payment. Terms of payment are within SSI’s sole discretion, and unless otherwise agreed by SSI, payment must be received by SSI prior to SSI’s acceptance of an order. Your right to any available Product (including Hosted Content) is conditional on our receipt of the appropriate payment for such Product in advance. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order.
c. Product Descriptions; Pricing. We attempt to be as accurate as possible in describing Product (including pricing) offered for purchase; however, we do not represent or warrant that all such descriptions are complete, current or error-free. From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to Product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after orders are submitted). If physical Product offered on the Site is not as described, your sole remedy is to return it in unused condition. Despite our best efforts, a small number of the items on the Site may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
d. Shipping. Please allow up to ten (10) business days for delivery, depending on shipping method, to locations inside the United States of America (50 States and the District of Columbia), and up to fourteen (14) days for delivery to locations outside the United States.
e. Access to Purchased Hosted Content and Digital Content. After registering an Account and completing your purchase of Hosted Content, please allow up to 24 hours for such Hosted Content to appear in your Account. After purchasing Digital Content, please allow up to 24 hours for us to transmit an e-mail confirmation to you that includes a link to such Digital Content.
f. Return and Cancellation Policy. All sales of Digital Content are final. We do not accept returns of Digital Content. Once you have purchased Digital Content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download, please contact SSI’s customer service team at the address specified below. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, remove Digital Content and certain Hosted Content from the Service without notice. If within 72 hours of our acceptance of your order for Hosted Content, you send written notice to us at [email protected] that the Hosted Content did not meet your expectations and request a refund, your right to access and use the Hosted Content will terminate and you will be eligible to receive a refund of the purchase price for such Hosted Content. After the expiration of the 72-hour period, purchased Hosted Content that is payable in monthly installments (if applicable) may be cancelled by sending notice of your cancellation to [email protected]. If you cancel your subscription (if applicable) to Hosted Content as set forth in the previous sentence, your right to access and use the Hosted Content will terminate and you will receive no refund; however, your obligation to pre-pay for future months of your subscription to Hosted Content will terminate. To be eligible for a refund in connection with any other Product (e.g., physical merchandise) purchased via the Site, the applicable Product must be returned to us in its original packaging, in unused condition, and accompanied by the relevant packing slip or receipt within fourteen (14) days from the date of delivery. All sales of Live Interactive Offerings are final and not subject to refund.
g. Discontinuation of Hosted Content. We reserve the right to discontinue providing Hosted Content at any time. In the unlikely event that we discontinue providing Hosted Content that you have purchased from us prior to the expiration of the applicable Hosted Content access period described in Section 2.e above, you may be eligible for a refund as follows. If you purchased Hosted Content from us less than 72 hours prior to the discontinuation, you shall be eligible for a refund of the full purchase price received by us from you for that Hosted Content. If you purchased Hosted Content from us 72 hours or more prior to the discontinuation, your obligation to pre-pay for future months of your subscription (if applicable) to Hosted Content will terminate. Refunds will be credited back to the original credit card used for payment or, in the discretion of SSI, sent to you via check. All refund requests must include your full name and be made by you or the holder of the credit card used by you. Notwithstanding the foregoing, SSI reserves the right to cancel your access to Hosted Content or any other part of the Site in the event you breach any term or condition identified in (i) the Terms of Service, (ii) these Purchase Terms and Conditions or (iii) any Rule on the Site. In such event, you will not be entitled to any refund.
h. Product Availability. All Product orders are subject to availability.
i. Order Questions. For any inquiries regarding Product orders, please contact us via e-mail at [email protected]. If we have any questions about your order, you agree that we may contact you by phone, mail or email.
j. No Resale. You acknowledge and agree that no Product may be directly or indirectly repackaged or resold or sublicensed or rented by you, unless specifically agreed otherwise by us in writing.
k. Risk of Loss. Risk of loss and title for the physical Product purchased from the Site pass to you upon our delivery to the carrier. For purposes of clarity, ownership of the intellectual property in the Product remains at all times with SSI, subject to the limited licenses granted to you herein.
4. Restrictions on Use of Product. You acknowledge and agree that you will: (a) use Product only in a lawful manner and only in accordance with these Terms & Conditions of Sale, the Rules, and the Terms of Service; (b) not modify, edit or alter any Product in any manner without our prior written permission; and (c) not use any Product in a manner that may cause any consumer confusion as to our relationship with you or any third party or that may imply that Simon Sinek or SSI endorses you or your products or services.
5. Disclaimer of Warranties. Without limiting the Disclaimer of Warranties in our Terms of Service, Product is provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, SSI and its Affiliates disclaim all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title, availability, quality and non-infringement. SSI and its Affiliates do not warrant or make any representations regarding the use or the results of the use of Product in terms of its correctness, accuracy, reliability, quality, or otherwise. Product could include technical inaccuracies or typographical errors. Product could be inaccurate or become inaccurate as a result of future developments. SSI and its Affiliates undertake no obligation to verify or maintain the currency of such information. SSI and its Affiliates make no representation or warranty that Product will be error free or that all errors will be corrected. IF YOU ARE LOCATED IN NEW JERSEY, YOU (I) ASSUME ALL RISKS OF LOSSES OR DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE A PRODUCT; (II) IRREVOCABLY WAIVE ALL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) THAT MAY OCCUR AS A RESULT OF YOUR USE OF THE SERVICE; AND (III) EXPRESSLY AGREE TO RELEASE AND DISCHARGE US , AND OUR AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, OR ASSIGNS FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR USE OF ANY PRODUCTS; AND (IV) YOU VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT YOU MAY OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST US FOR LOSSES OR DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, INCLUDING ANY CLAIM BASED ON ALLEGED NEGLIGENCE ON OUR PART AND THEIR AGENTS AND EMPLOYEES. YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ THIS “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY.
6. Termination; Amendments. Your rights under these Terms & Conditions of Sale will automatically terminate without notice from us if you fail to comply with any of their terms, or any terms of the Rules or the Terms of Service. In case of such termination, you must cease all use of the Digital Content and Hosted Content, and we may immediately revoke your access to the Site without notice to you and without refund of any fees. Our failure to insist upon or enforce your strict compliance with these Terms & Conditions of Sale or the Rules or the Terms of Service will not constitute a waiver of any of our rights. We may amend any of the terms of such agreements at our sole discretion via posting of the revised terms on the Site. Your continued use of the Digital Content and/or Hosted Content after any such amendment’s effective date evidence your agreement to be bound by it.
7. General. If any provision of these Terms & Conditions of Sale is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that these Terms & Conditions of Sale may be assigned by SSI, in its sole discretion, to a third party. Section headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms & Conditions of Sale, along with the Terms of Service and any other written terms and conditions regulating use of the Site and Product, sets forth the entire understanding and agreement between us with respect to the subject matter hereof.
8. Third Party Beneficiary. Third party Digital Content and Hosted Content copyright owners, if any, are intended third-party beneficiaries under these Terms & Conditions of Sale and may enforce these Terms & Conditions of Sale against you and invoke all rights hereunder including limitations of liability.
9. Contact Us. If you have any questions or concerns regarding your order or Product, please contact us by e-mail at [email protected] or write to us at Simon Sinek, Inc., PO Box 230006, New York, NY 10023.