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Leaders practice empathy

One of the most important sentiments any leader can express to someone in their charge is, “I’ve got your back. There’s nothing you can break that I can’t help put back together. I believe in you even when you no longer believe in yourself.”

Empathy—the ability to recognize and share other people’s feelings—is the most important instrument in a leader’s toolbox. The daily practice of putting the well-being of others first has a compounding and reciprocal effect in relationships, in friendships, in the way we treat our clients and our colleagues.

Key Takeaways

  1. Empathy is the most important instrument in a leader’s toolbox.
  2. Empathy is being concerned about the human being, not just their output.
  3. The true test of leadership: When you ask someone how they’re doing, do you actually care?

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